Terms And Conditions

These terms and conditions outline the basis on which we sell travel arrangements and package holidays. The specific terms that apply to your booking depend on the type of reservation you have made:

• Single Travel Arrangements: If you book an individual service such as a flight-only or hotel-only reservation, we act as an agent on behalf of the third-party supplier (the “Supplier/Principal”). Your contract will be directly with that supplier, and only Section A of these terms will apply.
  
• Package Holidays: If you book a package holiday (as defined in Clause 23), your contract is with us, and both Sections A and B will apply.
  

Definitions

• Travel Arrangements: Includes flights, accommodation, car hire, and other travel services featured on our website.
  
• Supplier/Principal: The third-party provider of travel services, such as airlines, accommodation providers, and car hire companies.
  
• We/Us/Our: Idea Tours.
  
• You: All individuals listed in the booking (including any later additions or replacements).
  

Importance of Reading These Terms

Before finalizing your booking, please carefully review these terms, which explain:

• Who we are and how we sell travel arrangements.
  
• How changes or cancellations can be made by either party.
  
• What to do in case of issues.
  
• Other essential information regarding your travel plans.
  

Flight Arrangements

Charter Flights

The price stated on your confirmation invoice is final and will not be subject to any additional surcharges.

Scheduled Flights

Airline prices may fluctuate, and the price on your invoice is only guaranteed once full payment is received before the due date. Deposits secure your seat but do not guarantee the price. If there is a system error in price quotation, we will notify you and compensate you with £20 to £40 towards the corrected fare. Until full payment is made, the airline may adjust ticket prices.

Government Regulations

Fares do not cover cost increases due to government-imposed levies, such as VAT or passenger taxes.

Flight Details

• All flight information, including airline, flight number, schedule, and airport details, will be provided on your invoice or ticket.
  
• Specific aircraft types or airlines cannot be guaranteed.
  
• Flights must be reconfirmed 72 hours before departure; failure to do so may result in cancellation.
  

Check-in Guidelines

• First & Business Class: Check in at least 2 hours before departure.
  
• Economy Class: Check in at least 3 hours before departure.
  

Booking & Payment

How to Book

• Bookings are confirmed only after a deposit is received.
  
• The fare quoted over the phone is subject to change until ticket issuance.
  
• Once the quote is accepted, flight details are provided, and a reservation is made upon receiving a deposit.
  

Deposits

• A deposit is required based on the total ticket price.
  
• After payment, flight details and booking confirmation are sent via email.
  
• Deposits are non-refundable if the remaining balance is not paid on time.
  

Final Payment & E-Ticket Issuance

• After the deposit, we will send an invoice with payment details and a due date.
  
• Once full payment is received, the e-ticket is issued and sent via email.
  

E-Ticket Delivery Time:

• Travel in 2+ months → E-ticket sent within 7 days of full payment.
  
• Travel in 1-4 weeks → E-ticket sent within 24 hours of full payment.
  
• Travel within 1 week → E-ticket sent within 3 to 6 hours of full payment.
  

Cancellations & Refunds

• Refund requests for refundable tickets are subject to an admin fee of £10, plus airline cancellation charges.
  
• Ticket refunds are processed only after receiving funds from the airline, which can take 10-12 weeks.
  
• If an airline cancels or changes a flight, options may include:
  
  • Free rebooking with the same airline.
    
  • Alternative travel with another carrier.
    
  • Full refund.
    
  • Airline-issued voucher for future travel.
    

Service Charges

• Our service fees cover booking expenses and are non-refundable, even if the airline cancels the flight.
  
• If an airline provides an alternative and you decline it, our admin fees will still apply.
  

Flight Changes & Special Requests

Date Changes

• An admin fee of £10 per passenger applies, plus any airline fare and tax differences.
  

Special Requests & Medical Needs

• Requests for specific services (e.g., wheelchair assistance) should be made at booking, but we cannot guarantee fulfillment.
  
• If medical conditions may impact travel, you must inform us in writing before booking.
  

Passenger Conduct

• Travelers must respect local laws and avoid behavior that may cause distress or property damage.
  
• If misconduct results in booking termination, we will not issue refunds or cover additional costs.
  

Passport, Visa & Travel Documents

• It is your responsibility to check passport, visa and entry requirements before travel.
  
• We are not liable if you are denied boarding or entry due to incorrect documentation.
  

Document Delivery & Verification

• Travel documents will be sent to the provided email.
  
• For last-minute bookings, special delivery charges may apply.
  
• You must verify all documents upon receipt.
  

Flight Reconfirmation

• All flights must be reconfirmed 72 hours before departure to avoid cancellation.
  

Legal & General Terms

Flight Changes & Cancellations

• If an airline cancels your flight, you may be entitled to a refund, rebooking, or other compensation based on the airline’s policies.
  

Booking Amendments

• Any modifications (except increasing the number of travelers) require an amendment fee per person.
  

Our Responsibility

• As a booking agent for third-party suppliers, we are not liable for deficiencies in their services unless caused by our negligence.
  

Phone Call Recordings

• We may randomly record calls for quality assurance.
  

Governing Law

• These terms are governed by English law and fall under the jurisdiction of English & Welsh courts.
  

Package Holidays

• Prices may fluctuate due to external factors (e.g., fuel costs, taxes, currency exchange).
  
• No price increases within 30 days of departure.
  
• If a price increase exceeds 10%, you may cancel for a full refund.
  
• Full payment is due 8 weeks before departure; failure to pay may result in cancellation and loss of deposit.
  

Special Deposits

• Some hotels and resorts require non-refundable full payments for peak seasons (e.g., Christmas/New Year).
  
• You will be informed of these policies at the time of booking.